Questions About Renting Self Storage Units (FAQ)

Common Self Storage Questions

Business hours are 9:00 AM to 6:00 PM Monday through Friday and 10:00 AM to 2:00 PM on Saturday.  Property managers are on call during normal business hours and can schedule an appointment to meet you at the property outside of office hours.

 

Office hours indicate when the property manager will be on site to assist you. Our office hours are 10:00 AM to 2:00 PM Monday through Saturday.

 

Gate hours indicate when the electronic gate is operational for access to your unit with your personal gate code. Our gate hours are 24 hours per day 7 days per week.

Yes, all tenants must sign a standardized storage lease by the Texas Self Storage Association (TSSA) that explains the rights and responsibilities of each party. Our storage units are rented on a month-to-month basis so there is no long term contract requirement.

The property has a six foot fence around the perimeter. We have an electronic entry gate with individual access codes. There are 16 closed-circuit cameras on the property and LED lights on each building that come on during the evening.

Yes, you must provide your own lock and your storage unit must be locked at all times. If you do not already have a lock, we have some new, good quality locks for sale at the office.

You are not required to purchase insurance for your belongings stored in your storage unit, but we strongly recommend that you make sure you do have insurance. as we are not responsible for any damage to your items. Some homeowner insurance policies will include storage units in their coverage. Please immediately contact your insurance agent to find out if you have coverage, and if not, purchase a policy.

Yes. The Texas Self Storage Association (TSSA) lease states that a minimum of a ten day written move-out notice is required.

Questions About Storage Units

That depends on what you will be storing. If you are storing any sort of motorized vehicle, you will need an outdoor parking space. We do have designated parking spaces (both covered parking and uncovered parking) for you to store RV's, boats, campers, cars, motorcycles, trailers, ATV's, jet skis, etc.

If you are storing collectibles, electronics or items that would be damaged by extreme temperatures, you will want an indoor, climate-controlled unit. Indoor units have their access doors on the inside of the building and building temperatures usually range between 50 to 80 degrees.

If you have heavy items, being able to drive up to the door of an outside unit is very handy. Most items will be fine in an outdoor, drive-up storage unit as long as they are packed properly.

Think about the items that you will be storing in your unit. Is it mostly boxes and items that can be easily stacked and organized? Are there awkward shaped items that will make it more difficult?

 

Grab a tape measure or walk it out on the floor so it's easier for you to visualize the actual space.

 

A 10' x 5' unit is less than half the size of a small children's bedroom. A 10' x 20' unit is the size of a one car garage. A 10' x 10' unit is half that size.

Remember that our units have 10' ceilings so you can stack items higher. Just be sure not to have so much weight stacked that you crush or damage your belongings.

Questions About Paying For Storage

We accept several major credit cards including MasterCard®, Discover®, Visa®, or American Express®. We also accept personal checks, cashier checks and money orders.

Yes, we will set you up with an online account where you can pay online. You can also have your account set up for Auto-Pay, if you would like.

Your first month is prorated so you are only billed for the number of days left in the month. And we collect a $20 one-time administrative fee for doing the paperwork and getting your account set up.

All monthly payments are due on the first of each month and are subject to late fees if not received by the fifth of each month.

Packing and Moving Questions

Currently, we do not offer a moving truck and we do not rent trucks. Please contact Uhaul, Penske, or Home Depot to rent a truck.

If you are moving into one of our inside units with hallways, we have push carts and hand dollies available free of charge. Please contact the Property Manager and they will be happy to assist you.

Yes, we offer a variety of boxes and basic packing supplies for sale at the office.